You can cancel your order for a full refund within 1 hour of placing it. Please send us an email at info@mylizaveta.com with your order number, using the subject line 'Cancel My Order'.

Modifying your order is not possible once it has been placed. In such cases, we recommend canceling the existing order and initiating a new one with the correct items. To request a cancellation, please contact our Customer Care team within 1 hour of placing it using our email info@mylizaveta.com or Live Chat. We will make every effort to assist you promptly.

If we haven't processed your order yet, we can modify the delivery address. Please reach out to our customer care team as soon as possible using our email info@mylizaveta.com or Live Chat, and we will guide you on the possibility of amending the address.

However, once we have processed your order, we are unable to modify the delivery address. Some shipping carriers allow address changes after the order has shipped, and you can request this directly with the carrier using your tracking details once received. Another option is to request leaving your order in a secure location, with a neighbour, or redirecting it to a local pickup point (subject to carrier policies). Please note that this service is not guaranteed.

Oops.. Sorry to hear that! Please reach out to us using our email info@mylizaveta.com. Attach the following images:

1. An image showing all items you received.
2. A close-up image of the shipping label on the outer box.

Upon receiving these images, we will investigate and assist you further.

If you haven't received your order confirmation email, please take the following steps:

1. Check Spam or Junk Folder: Sometimes, confirmation emails may be filtered into your spam or junk folder. Please check these folders in your email account.
2. Verify Email Address: Confirm that the email address provided during the order process is accurate. If there's a typo, you might not receive the confirmation email.
3. Wait a Few Minutes: Occasionally, there might be a slight delay in the delivery of confirmation emails. Wait for a few minutes, and then check your inbox again.
4. Contact Customer Support: If the confirmation email doesn't arrive after checking the spam folder and waiting for some time, reach out to us using our email info@mylizaveta.com or Live Chat.

You should receive an email notifying you when your order has been shipped from our warehouse. In case you haven't received this email, and the expected delivery timeframe has elapsed, kindly check your spam/junk folders. If the email is not found there, please get in touch with us using our email info@mylizaveta.com or Live Chat.

In order for us to process your return, please follow the steps below:

1. Package your items securely in the original delivery packaging, ensuring proper protection during transit, and seal the outer box securely.
2. Unless the goods are deemed faulty, the cost of returns is the responsibility of the customer. We recommend choosing a shipping method that provides a tracking number for your convenience.

Please note that we can only accept a return if:

• The return is received within 28 days of your receipt of the order.
• The returned items are in perfect, unused condition.
• The order was directly placed online at www.mylizaveta.com.

Regrettably, we are unable to process returns for products purchased from a third-party retailer. For details on how to return such products, please contact the original selling retailer.

For more information, please click here.

You will receive an email notification once we have received and processed your return.

We will refund the full amount paid by you, excluding any postage/carriage, within 14 days of receiving the item(s). Please allow 48 hours for the funds to be reflected in your bank account from the date your refund was processed.

If you got a wellbeing item as a gift from LIZA VETA and want to exchange it, contact us using our email info@mylizaveta.com with the order reference from the parcel. We can exchange it as long as the items are in good condition and part of our current stock. The value of the exchange will be the same as the latest price for the product. Unfortunately, we can't give refunds for gift returns.

We are sorry to hear about the issue with your item. To report a faulty product, please contact us using our email info@mylizaveta.com and provide the following information:

1. Order Number
2. Description of the fault
3. An image or video showing the fault in the product

Please be aware that we cannot replace faulty items bought from a third-party retailer. If you encounter a problem with a product purchased elsewhere, kindly reach out to the original retailer for assistance.

Regrettably, we cannot process returns for opened or used items. To be eligible for a return, items must be in a sealed, unused, and resalable condition.

Unfortunately, we cannot process a partial return for items bought as part of a bundle. In this case, the complete bundle must be returned.

If you received a promotional gift with your order and your return reduces the qualifying total for this gift, the entire order must be returned. If the promotional product is not included in the return, your refund amount will be adjusted accordingly.

Unfortunately, we do not offer free returns yet. Unless the goods are deemed faulty, the cost of returns is the responsibility of the customer.

Unfortunately, we cannot accept returns of sealed goods due to health protection and hygiene reasons if the seal has been opened by you after delivery.

We apologise if your package has been damaged. If the damage is visible upon delivery, inform the person delivering your goods that you want to sign as "received damaged" or refuse the delivery for it to be returned to us.

If you discover damage to an item within 48 hours of receipt, please contact our us using our email info@mylizaveta.com to report the issue.

We use 99% of natural ingredients that are derived from different parts of plants only, so we are 100% vegan. Our products can be considered “green” because their formulation contains active ingredients derived from plants, and not analogous active ingredients chemically reproduced in the laboratory. Our fine fragrances come from the pure essential oils. A variety of plants from around the world are carefully harvested to produce each oil. By inhaling essential oils, scent molecules travel directly to the brain and affect the emotional centre. This results in better sleep, less stress, more energy and a mood boost.

Yes, our products are formulated with sensitive skin in mind. We carefully select natural, gentle ingredients that are known for their soothing and calming properties. However, since everyone's skin is unique, we always recommend doing a patch test before using any new product, especially if you have known sensitivities or allergies. If you have any specific concerns, feel free to reach out to us, and we’ll be happy to help you find the best products for your skin.

No, our products do not contain synthetic fragrances or harmful chemicals. We pride ourselves on using only natural, high-quality ingredients that are gentle on the skin and the environment. Our products are free from parabens, sulfates, and other harsh chemicals commonly found in conventional skincare.

Yes, all of our products are 100% cruelty-free and vegan. We do not test on animals, and none of our products contain any animal-derived ingredients. We are committed to offering ethical and sustainable skincare options that are kind to both animals and the environment. You can feel confident that when you choose our products, you are supporting a cruelty-free and vegan brand.

If you have allergies, we recommend reviewing the ingredients list of each product carefully before use. All of our skincare products are 100% vegan, meaning they do not contain any dairy, honey, or nuts. While we use natural ingredients, everyone’s skin is unique, and sensitivities can vary. If you're unsure, we suggest doing a patch test on a small area of skin to check for any adverse reactions. If you have specific allergies, feel free to contact us, and we’ll guide you on which products are most suitable for your skin. Your safety and comfort are our top priority!

The time it takes to see results from using our skincare products can vary depending on your skin type and the specific product you're using. However, with consistent use, many customers start noticing visible improvements within 2 to 4 weeks. For long-lasting results, we recommend following a regular skincare routine and giving your skin time to adjust. Keep in mind that some products, especially those targeting deeper concerns like wrinkles or pigmentation, may take a bit longer to show noticeable changes. If you have specific concerns or are unsure, feel free to reach out to us for more personalised advice.

To make your home smell amazing with our fragrances, here are a few simple tips:

1. Use Diffusers: Place one of our natural diffusers in key areas like the living room, bedroom, or hallway. The subtle, long-lasting fragrance will gently fill your space, creating a welcoming atmosphere.
2. Candles: Light one of our soy candles for a cosy and fragrant touch. Our candles not only smell wonderful but also create a calming mood with their soft flickering light.
3. Room Sprays: For an instant burst of freshness, spritz one of our room sprays in the air or on your soft furnishings. It's an easy way to refresh any room in your home.
4. Layer Fragrances: Combine our diffusers, candles, and sprays in different rooms to create a harmonious scent journey throughout your home. Just be mindful of not overloading one area with too many scents at once.
5. Keep Air Flowing: Open windows occasionally to let fresh air circulate and enhance the natural aromas from our fragrances.

With our natural home fragrances, you can create a soothing, fresh, and inviting atmosphere that elevates your home's environment.

Please, click here to learn more.

If you need assistance with your account, please click here to manage your details, track your orders, and more.

If you need assistance with your account, please click here to manage your details, track your orders, and more.

If you need assistance with your orders, please click here to manage your details, track your orders, and more.

You can track your orders here. You will also receive an email with your shipping details.

Please email us at info@mylizaveta.com with the subject "Delete my account," and we will permanently delete your account. You will also be unsubscribed from our mailing list, and any rewards points you have will be forfeited and cannot be used for future purchases.