You can cancel your order for a full refund within 1 hour of placing it. Please send us an email at info@mylizaveta.com with your order number, using the subject line 'Cancel My Order'.

Modifying your order is not possible once it has been placed. In such cases, we recommend canceling the existing order and initiating a new one with the correct items. To request a cancellation, please contact our Customer Care team within 1 hour of placing it using our email info@mylizaveta.com or Live Chat. We will make every effort to assist you promptly.

If we haven't processed your order yet, we can modify the delivery address. Please reach out to our customer care team as soon as possible using our email info@mylizaveta.com or Live Chat, and we will guide you on the possibility of amending the address.

However, once we have processed your order, we are unable to modify the delivery address. Some shipping carriers allow address changes after the order has shipped, and you can request this directly with the carrier using your tracking details once received. Another option is to request leaving your order in a secure location, with a neighbour, or redirecting it to a local pickup point (subject to carrier policies). Please note that this service is not guaranteed.

Oops.. Sorry to hear that! Please reach out to us using our email info@mylizaveta.com. Attach the following images:

1. An image showing all items you received.
2. A close-up image of the shipping label on the outer box.

Upon receiving these images, we will investigate and assist you further.

If you haven't received your order confirmation email, please take the following steps:

1. Check Spam or Junk Folder: Sometimes, confirmation emails may be filtered into your spam or junk folder. Please check these folders in your email account.
2. Verify Email Address: Confirm that the email address provided during the order process is accurate. If there's a typo, you might not receive the confirmation email.
3. Wait a Few Minutes: Occasionally, there might be a slight delay in the delivery of confirmation emails. Wait for a few minutes, and then check your inbox again.
4. Contact Customer Support: If the confirmation email doesn't arrive after checking the spam folder and waiting for some time, reach out to us using our email info@mylizaveta.com or Live Chat.

You should receive an email notifying you when your order has been shipped from our warehouse. In case you haven't received this email, and the expected delivery timeframe has elapsed, kindly check your spam/junk folders. If the email is not found there, please get in touch with us using our email info@mylizaveta.com or Live Chat.

In order for us to process your return, please follow the steps below:

1. Package your items securely in the original delivery packaging, ensuring proper protection during transit, and seal the outer box securely.
2. Unless the goods are deemed faulty, the cost of returns is the responsibility of the customer. We recommend choosing a shipping method that provides a tracking number for your convenience.

Please note that we can only accept a return if:

• The return is received within 28 days of your receipt of the order.
• The returned items are in perfect, unused condition.
• The order was directly placed online at www.mylizaveta.com.

Regrettably, we are unable to process returns for products purchased from a third-party retailer. For details on how to return such products, please contact the original selling retailer.

For more information, please click here.

You will receive an email notification once we have received and processed your return.

We will refund the full amount paid by you, excluding any postage/carriage, within 14 days of receiving the item(s). Please allow 48 hours for the funds to be reflected in your bank account from the date your refund was processed.

If you got a wellbeing item as a gift from LIZA VETA and want to exchange it, contact us using our email info@mylizaveta.com with the order reference from the parcel. We can exchange it as long as the items are in good condition and part of our current stock. The value of the exchange will be the same as the latest price for the product. Unfortunately, we can't give refunds for gift returns.

We are sorry to hear about the issue with your item. To report a faulty product, please contact us using our email info@mylizaveta.com and provide the following information:

1. Order Number
2. Description of the fault
3. An image or video showing the fault in the product

Please be aware that we cannot replace faulty items bought from a third-party retailer. If you encounter a problem with a product purchased elsewhere, kindly reach out to the original retailer for assistance.

Regrettably, we cannot process returns for opened or used items. To be eligible for a return, items must be in a sealed, unused, and resalable condition.

Unfortunately, we cannot process a partial return for items bought as part of a bundle. In this case, the complete bundle must be returned.

If you received a promotional gift with your order and your return reduces the qualifying total for this gift, the entire order must be returned. If the promotional product is not included in the return, your refund amount will be adjusted accordingly.

Unfortunately, we do not offer free returns yet. Unless the goods are deemed faulty, the cost of returns is the responsibility of the customer.

Unfortunately, we cannot accept returns of sealed goods due to health protection and hygiene reasons if the seal has been opened by you after delivery.

We apologise if your package has been damaged. If the damage is visible upon delivery, inform the person delivering your goods that you want to sign as "received damaged" or refuse the delivery for it to be returned to us.

If you discover damage to an item within 48 hours of receipt, please contact our us using our email info@mylizaveta.com to report the issue.

This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.

This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.

This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.

This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.

This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.

This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.

This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.

This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.